Privacy Policy

1. Introduction

Welcome to Daakiyawala. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our services. By using our website and services, you agree to the terms outlined in this policy.

2. What Data Do We Collect?

Personal Information:

• Name, address, contact details, email, and government-issued ID (if required for customs clearance).
• Payment details (excluding full card numbers, which are handled securely by third-party payment providers).

Transactional Information:

• Details of shipments, orders, tracking data, and invoices.
• Shipping preferences and service history.

Technical and Usage Data:

• IP address, browser type, operating system, and device details.
• Cookies, log files, and analytics data related to how you interact with our website.

Communication Data:

• Customer support interactions, emails, chat transcripts, and feedback.
• Marketing preferences and survey responses.

3. When and How Do We Collect Your Data?

• When you register or create an account on our platform.
• When you place an order or make a transaction with us.
• When you contact customer support for inquiries or complaints.
• When you browse our website, where cookies and tracking technologies collect behavioral data.
• When you subscribe to newsletters or marketing campaigns.
• When you engage with us on social media platforms.
• From third-party sources, such as business partners and service providers.

4. Why Do We Collect Your Data?

Service Fulfillment:

• To process and deliver shipments.
• To provide order tracking and customer support.

Legal and Regulatory Compliance:

• To comply with government regulations, customs policies, and tax laws.
• To prevent fraudulent activities and protect our customers from security risks.

Marketing and Communication:

• To send promotional emails, special offers, and updates (you can opt out at any time).
• To personalize user experience and provide relevant recommendations.

Improvement of Services:

• To analyze website usage and improve our platform.
• To conduct surveys and obtain user feedback for service enhancements.

5. Why Do We Share Your Data and With Whom?

We do not sell or rent your personal data. However, we may share your data with:

1. Courier and Logistics Partners:

• To facilitate delivery and provide tracking updates.

2. Payment Processors and Financial Institutions:

• To process transactions securely.

3. Regulatory Authorities and Law Enforcement:

• When required to comply with legal obligations, fraud investigations, or court orders.

4. Third-Party Service Providers:

• To manage website hosting, analytics, marketing automation, and customer service.
• All third-party partners are bound by confidentiality agreements.

6. How Long Do We Keep Your Personal Data?

• As long as necessary to provide services and maintain business records.
• As required by law to meet regulatory requirements.
• Until the user requests deletion or withdraws consent for marketing communications.
• After expiration of legal retention periods, we securely delete or anonymize data.

7. How Do We Secure Your Personal Data?

We implement stringent security measures, including:

• Encryption: All data transmissions are secured with SSL encryption.
• Access Controls: Restricted access to authorized personnel only.
• Regular Security Audits: Routine checks to detect vulnerabilities.
• Fraud Prevention Systems: AI-based monitoring for suspicious activities.

8. Children

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have collected personal information from a child without parental consent, we will take immediate action to delete such data.

9. What Are Your Rights as a Data Subject?

Right to Access:

• You can request a copy of your personal data stored by us.

Right to Rectification:

• You can request correction of inaccurate or incomplete information.

Right to Erasure:

• You may request the deletion of your data unless retention is required by law.

Right to Restrict Processing:

• You can request limited use of your data under certain conditions.

Right to Data Portability:

• You may request a transfer of your data to another service provider.

Right to Object:

• You can object to the processing of your data for direct marketing purposes.

Right to Withdraw Consent:

• You can opt out of marketing emails and promotional messages at any time.

How to Exercise Your Rights:

• You can contact us at [support email] to submit any requests related to your data.

10. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance user experience. You can manage or disable cookies through your browser settings. However, some functionalities may be limited if cookies are disabled.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before sharing personal data.

12. International Data Transfers

If we transfer your personal data outside of India, we ensure adequate data protection measures are in place to comply with applicable privacy laws.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal or business practices. Any significant changes will be communicated via email or website notifications. The latest version of the policy will always be available on our website.

14. Contact Us