1. Introduction
Welcome to Daakiyawala! These Terms of Service govern your access to and use of our website, services, and any associated features. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
2. Definitions
"Company," "we," "our," "us" refers to Daakiyawala, an India-based logistics and courier service provider.
"User," "you," "your" refers to any individual or business using our services.
"Services" include courier, logistics, shipping, and other related offerings provided by Daakiyawala.
3. Eligibility
You must be at least 18 years old or have the consent of a legal guardian to use our services. By accessing our platform, you confirm that you meet these eligibility requirements.
4. Account Registration and Use
- To access certain features, you may need to create an account. You agree to provide accurate and up-to-date information.
- You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
- We reserve the right to suspend or terminate accounts found in violation of our policies.
5. Service Description
Daakiyawala provides courier and logistics services, including domestic and international shipping. While we strive to offer seamless service, we do not guarantee delivery timelines in cases of unforeseen delays due to external factors.
6. Prohibited Uses
You agree not to use our services for:
- Sending illegal, hazardous, or prohibited items.
- Fraudulent or deceptive activities.
- Violating any applicable laws or regulations.
7. Pricing and Payment
- Prices for services are displayed on our website and are subject to change.
- Payments must be made in full before shipment processing.
- We accept multiple payment methods, including credit/debit cards, UPI, and net banking.
8. Cancellations and Refunds
- Once an order is processed, cancellations may not be possible.
- Refunds are subject to our refund policy and will be processed based on eligibility.
9. Liability and Limitation
- We are not liable for delays caused by factors beyond our control (e.g., weather conditions, customs delays, regulatory restrictions).
- Our liability for lost or damaged shipments is limited to the declared value or the coverage amount under our standard policy.
10. Indemnification
You agree to indemnify and hold Daakiyawala harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.
11. Intellectual Property
All content on our website, including text, images, and trademarks, is the property of Daakiyawala and protected under applicable intellectual property laws. Unauthorized use is prohibited.
12. Privacy Policy
By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.
13. Governing Law and Dispute Resolution
These Terms are governed by Indian laws. Any disputes arising from these Terms shall be resolved through arbitration in India, with the decision being final and binding.
14. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.
15. Contact Information
For any questions regarding these Terms, contact us via our website.
By continuing to use our services, you acknowledge and accept these Terms.